Terms of Service

• “Account” means the credentials and workspace created for an organisation on the Service.
• “Authorised User” means any employee, contractor, or agent to whom you grant access to your Account.
• “Customer Data” means all data, content, and information submitted to or generated within the Service by you or your Authorised Users.
• “WorxAI” means the AI assistant and query engine embedded in the Service, including live data retrieval capabilities.
• “Subscription” means a paid or trial plan that grants access to specific features of the Service.
• “On-Prem Deployment” means an installation of the Service licensed to run on your own infrastructure.

You must register for an Account to use the Service. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must promptly notify us at legal@mantrapath.com of any suspected unauthorised access.

2.1 Account Eligibility

The Service is intended for businesses and professionals. You must be at least 18 years of age and have the legal authority to enter into contracts on behalf of your organisation.

2.2 Authorised Users

You are responsible for all Authorised Users on your Account. You must ensure that Authorised Users comply with these Terms. Seat counts and role-based access are governed by your active Subscription plan.

3.1 Plans and Fees

Access to the Service is provided on a subscription basis. Current plans, pricing, and included features are described on our Pricing page. We reserve the right to change pricing with 30 days' written notice.

3.2 Billing Cycle

Subscriptions are billed monthly or annually in advance. All fees are exclusive of applicable taxes (including GST where applicable). You authorise us to charge your designated payment method on each billing date.

3.3 Free Trial

We may offer a free trial period. At the end of the trial, continued use of the Service requires a paid Subscription. We reserve the right to modify or terminate trial offers at any time.

3.4 Cancellation and Refunds

You may cancel your Subscription at any time. Cancellation takes effect at the end of the current billing period. Fees paid are non-refundable except as required by applicable law or as expressly agreed in an enterprise order form.

3.5 AI Token Usage

Each plan includes a monthly allocation of AI tokens for use with WorxAI and associated features. Unused tokens do not roll over. Additional tokens can be purchased at published rates. Token allocations are shared across all Authorised Users within an Account.

You agree not to, and will not permit Authorised Users to:

• Use the Service to violate any applicable law or regulation.
• Upload content that is unlawful, defamatory, harassing, or infringes third-party rights.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Use the Service to build a competitive product or to benchmark for public disclosure without consent.
• Attempt to gain unauthorised access to any part of the Service, other accounts, or connected systems.
• Transmit viruses, malware, or other harmful code.
• Circumvent rate limits, access controls, or security features.
• Use WorxAI to generate, store, or distribute illegal or harmful content.

We reserve the right to suspend or terminate Accounts that violate these restrictions without prior notice.

5.1 Your Data Belongs to You

You retain all ownership rights to your Customer Data. By using the Service, you grant MantraWorx a limited, non-exclusive, worldwide licence to host, process, and transmit Customer Data solely to provide the Service and as described in our Privacy Policy.

5.2 Data Export

You may export your Customer Data at any time using the tools provided in the Service. Upon cancellation, we will retain your data for 90 days during which you can request an export. After this period, data may be permanently deleted.

5.3 Accuracy of Data

You are solely responsible for the accuracy, legality, and completeness of Customer Data, including all HR, payroll, attendance, and project records entered into the platform.

5.4 Employee and HR Data

If you use MantraWorx HR modules to process personal data of your employees, you act as the Data Controller and we act as your Data Processor under applicable data protection laws. Our Data Processing Agreement (available upon request) governs such processing.

WorxAI is an AI-powered feature that queries your Customer Data to provide operational insights, daily briefs, blocker detection, cost analysis, and other AI-generated outputs.

• AI outputs are generated using your own Customer Data, scoped by your RBAC configuration.
• AI outputs are informational and should be verified before acting on them for financial, legal, or personnel decisions.
• We do not use your Customer Data to train general AI models for use with other customers.
• On-Prem Deployments with private AI infrastructure do not transmit data to MantraWorx cloud AI services.
• You are responsible for ensuring AI features are used in compliance with applicable employment and data protection laws.

Enterprise customers may license MantraWorx for On-Prem Deployment. On-Prem Deployments are delivered as a scoped engagement rather than a self-service subscription, and the following additional terms apply:

• The On-Prem licence is non-transferable and limited to the agreed deployment environment.
• You are responsible for infrastructure security, patching, backups, and compliance on your own servers.
• MantraWorx provides updates and patches per the applicable support tier. You are responsible for applying them.
• Any licence-validation or usage-reporting mechanism, the data it transmits, and whether it operates at all, are defined in your Enterprise Order Form. Where such reporting is agreed, it is limited to licence and aggregate usage information — never your business data, employee records, documents, or communications.
• Specific SLAs, deployment terms, and support scope are governed by your Enterprise Order Form.

The Service, including all software, design, documentation, WorxAI models, and MantraWorx branding, is owned by MantraPath Technologies Private Limited and protected by applicable intellectual property laws. These Terms grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service during your Subscription period solely for your internal business purposes.

No rights not expressly granted herein are conferred. You may not sublicense, resell, or distribute the Service without our prior written consent.

Each party agrees to maintain the confidentiality of the other party's non-public information disclosed in connection with the Service (“Confidential Information”). Confidential Information does not include information that: (a) is or becomes publicly known through no breach of this agreement; (b) was in the receiving party's possession before disclosure; or (c) is required to be disclosed by law.

MantraWorx implements commercially reasonable technical and organisational security measures to protect the Service and Customer Data. These include encrypted data in transit (TLS 1.2+), encrypted data at rest, role-based access controls (RBAC), audit logging, and regular security reviews.

You are responsible for configuring appropriate access controls for your Authorised Users, managing credentials, and reporting security incidents to us promptly at legal@mantrapath.com.

Each party warrants that it has the authority to enter into these Terms. MantraWorx warrants that it will provide the Service using reasonable care and skill and materially as described.

EXCEPT AS EXPRESSLY SET OUT HEREIN, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. MANTRAWORX DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED OUTPUTS ARE NOT GUARANTEED TO BE ACCURATE, COMPLETE, OR FIT FOR ANY PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• MANTRAWORX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.
• MANTRAWORX'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.
• THESE LIMITATIONS APPLY REGARDLESS OF THE FORM OF THE CLAIM (CONTRACT, TORT, STATUTE) AND EVEN IF MANTRAWORX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in these Terms limits liability for fraud, wilful misconduct, or death/personal injury caused by negligence.

You agree to indemnify, defend, and hold harmless MantraWorx and its officers, directors, employees, and agents from any third-party claims, damages, or expenses (including legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your Customer Data; or (c) your violation of any applicable law or third-party rights.

Either party may terminate these Terms: (a) for convenience on 30 days' written notice; or (b) immediately if the other party materially breaches these Terms and fails to cure such breach within 15 days of notice.

Upon termination, your right to access the Service ceases immediately. Sections 5, 8, 9, 11, 12, 13, and 16 survive termination.

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved by good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India.

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable Order Form, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements.

16.2 Modifications

We may update these Terms from time to time. We will notify you of material changes by email or prominent notice in the Service at least 14 days before the change takes effect. Continued use after the effective date constitutes acceptance.

16.3 Severability

If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

16.4 Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

16.5 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Questions about these Terms? Contact us at: