Getting Started
Signing in and access
How to sign in, and why you may see different pages from a colleague.
GuideContent reviewed
Before you start#
Use your organization's MantraWorx address and the email associated with your account. If you were invited, complete the password setup from the invitation first.
Sign in#
- Select Sign in on the website, or open
/loginon your organization's host. - Enter your email and password.
- Submit the sign-in form.
- If a verification screen appears, enter the current six-digit authenticator code and select Verify.
On the verification screen, Use a backup code instead and Send code to my email provide alternative methods. When using email, request the code first, then enter the received code. A backup code can only be used as permitted by the account's recovery controls.
Check the result: Confirm that the workspace opens for your account. If it continues to request a verification code, the sign-in process is not complete.
Forgot password#
- On the sign-in form, select Forgot password?
- Enter the email associated with your account and submit the reset request.
- Check the inbox and spam folder for the reset message.
- Follow the reset link and set a new password.
- Return to sign-in. Complete MFA if requested.
An invitation's password setup and a password reset are different flows. Use the invitation if you have not finished joining. Ask your administrator to review or resend the invitation if it is no longer usable.
Troubleshooting#
| Problem | What to do |
|---|---|
| Invalid credentials | Check the account email, keyboard input and password; use password recovery if needed. |
| Verification code refused | Use the current code or another offered method. Restart sign-in if the challenge has expired. |
| Too many attempts | Follow the waiting period shown; repeated retries can keep you blocked. |
| Account inactive or access ended | Ask your administrator to review your account status. |
| A page or action is missing | Check workspace access; sign-in alone does not grant every permission. |
| A temporary service error | Retry later. Include the time and visible error when contacting support. |
Do not send passwords, verification codes or recovery codes to support.
Continue#
Follow Your first day, Manager setup, or Administrator setup.
Need more help?
Can’t find what you need? Talk to the team.
To report a problem with this guide, include its title and the step that blocked you.