WorxCenter
Internal service desk
Give internal requests a clear intake, queue and owner. Follow service levels, approvals and resolution in WorxCenter's service desk.
Overview
On this page
Workflow overview#
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Organize intake
Configure desks and request forms around the services your departments provide. Collect the information handlers need before they begin resolving the request.
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Manage the queue
Use request status, priority and service-level context to review the queue. Assign responsibility according to the desk's configured handling and routing rules.
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Keep resolution visible
Handle discussion, approval steps and resolution with the request. Connect desk duties when the team needs scheduled coverage and a clear handover.
Access and next steps#
Available controls depend on your workspace configuration and access to the relevant records. If an area is missing, ask your administrator to review your access.
See Internal service desk on the product site
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